Clinical Manager - Optometrist (OD)

About the role
The Clinical Manager is responsible for the leadership, management, and development of doctors in an assigned geographic area. In particular, the CM (Clinical Manager) is accountable for outcomes relating to:

• Doctor Availability
• Clinical Excellence (Efficiency, Diagnosis and Treatment, Record Keeping)
• Patient Exam Experience
• Doctor Engagement and Retention

The Clinical Manager will play a key role on the Field Leadership Team, partnering with Operations leaders to achieve business results and elevated levels of patient and associate satisfaction. They will play a key role in the success and oversight of new doctor onboarding and partnership in newly acquired doctors through integration. The Clinical Manager will perform their duties on a weekly basis while maintaining Optometric care in their primary office location. This role will report directly to the Regional Clinical Director.

You Will

Provide Leadership and Direction

• Build relationships with doctors in assigned geographic area; communicate behaviors and actions needed to achieve clinical excellence, meet patient demand, or achieve other business-related initiatives; explain relationships to the broader organization’s mission, vision, and values; motivate doctors to commit to new behaviors required to achieve results.
• Conduct regular office visits using the Office Visit Framework; provide coaching and feedback to doctors; document clinical observations and follow up on agreed-upon action items in a timely manner.
• Organize and facilitate quarterly doctor meetings in assigned geographic area using agenda and materials provided by Professional Services.

Ensure Doctor Availability

• Set and manage schedule expectations with doctors in assigned geographic area to ensure appointment slot needs provided by Operations are fulfilled; communicate proactively with PSA (Professional Services Analyst) to identify and address potential gaps in availability.

Maintain Clinical Excellence

• Maintain all standards of Clinical Excellence (Clinical Efficiency, Diagnosis and Treatment, Accurate Record Keeping) in assigned geographic area.
• Use Clinical Excellence Observation Guide during regular office visits; provide recognition or corrective coaching as needed.

Facilitate Doctor Development and Performance Management

• Ensure all new doctors in the assigned geographic area are properly onboarded and trained; leveraging process, tools and reporting provided by Professional Services and Human Resources.
• Through office visit process, identify areas of focus and development for doctors (individually and collectively) and partner with CEC (Clinical Excellence Captain) to execute re-training or coaching plans.
• Conduct regular career conversations with each doctor; leverage tools provided by Professional Services and HR to support doctor career aspirations; ensure doctor IDPs (Individual Development Plans) are updated and maintained in partnership with HR Business Partner.
• Partner with HR Business Partner and Regional Clinical Director to address doctor performance or employee relations issues.  

Optimize Patient Experience

• Observe quality of doctor interactions with patients during regular office visits; provide recognition or corrective coaching as needed.
• In partnership with Patient Relations and Operations, resolve escalated patient concerns as it relates to the delivery of Optometric care within assigned geographic area. This includes “On-Call” issues as it relates to urgent patient care.

Conduct Direct Patient Care

• Maintain direct patient care responsibilities in primary office location each week; scheduled to be defined by RCD and Professional Services.

About You

• Doctor of Optometry (O.D. degree)
• 3 – 5 years clinical experience within a similar organization, including proven strength as a practicing Optometrist in a high-volume, high-performance office location.
• Experience in practice of both medial and retail / optical aspects of optometry.
• Leadership within optometric multi-office management preferred.

Grow with Us

• Career Development and Training Opportunities
• Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
• Participate in our Vision coverage and associate discounts on our products
• Participate in our 401(k) with competitive company match
• Accrue PTO and paid holidays from day one

Introduction | MyEyeDr.

How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.

This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best.

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.