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IT Implementation Engineer

Raleigh, NC

Job Type: Full Time Associate

Req # 20213

Date posted: Tuesday, June 11, 2024

Description

About the role
MyEyeDr is seeking a dynamic and detail-oriented IT Implementation Engineer to join our IT Implementation team. This critical role focuses on ensuring seamless IT operations and driving IT special projects, supporting both our growing network of optometry practices and our home office initiatives. The ideal candidate will have a strong background in IT project management, vendor coordination, and technical implementation within the optometry healthcare sector. The IT Implementation Engineer possesses exceptional problem-solving abilities, effective written and oral communication skills, is capable of promptly resolving technical problems, and can coordinate the effort of the support team in incident response when necessary. Overall, the IT Implementation Engineer contributes to the technological efficiency of IT operations within the company. 
This role reports to the IT Manager, Implementation and is a hybrid role with a flexible work arrangement out of our Vienna, VA or Raleigh, NC offices.  
 
You Will
 
  • Lead and manage IT projects related to Acquisitions, De Novos (Greenfields), Relocations, Mergers and Home Office initiatives.
  • Develop and maintain detailed project plans, timelines, and tasks.
  • Sustain clear and effective communication with all stakeholders and cross-functional teams to ensure project milestones are met.
  • Create comprehensive scopes of work for IT projects, outlining project objectives, deliverables, timelines, and resource requirements.
  • Collaborate with stakeholders to refine and approve scopes of work, ensuring alignment with business goals and technical specifications.
  • Conduct site surveys to assess IT infrastructure and equipment needs.
  • Design IT infrastructure layouts for new and existing locations.
  • Develop and implement Meraki network configurations for new offices.
  • Manage third-party vendors for the procurement, installation, and integration of IT equipment and services, including ISP circuits, VoIP phones, computers, network equipment and more.
  • Manage on-site technicians to ensure the quality and timeliness of installations and upgrades.
  • Oversee the setup and deployment of hardware and software.
  • Plan and execute network cabling and infrastructure installations.
  • Manage network migrations and software integrations, including EHR/POS legacy systems.
  • Integrate optometry-specific devices and software, ensuring seamless operation with existing systems. 
  • Conduct thorough testing of all IT systems to ensure functionality and reliability. 
About You 
  • Bachelor’s Degree in a computer related field or the equivalent combination of education, experience and skills.  
  • 4+ years of IT support training or on-the-job experience in a help-desk or computer support environment. 
  • Proficiency with project management software such as Smartsheet.
  • Experience with network infrastructure design and implementation, including Meraki.
  • Strong understanding of optometry medical device integrations and related technologies.
  • Excellent critical thinking and multi-tasking abilities.
  • Superior communication skills, both written and verbal.
  • Ability to work effectively in a fast-paced environment and manage multiple projects simultaneously. 
  • Demonstrated expertise in Windows PC hardware and software.
  • Tech savvy with working knowledge of office automation products, databases and remote control.
  • Ability to diagnose and resolve moderately complex technical issues.
  • Demonstrated ability to work with a high degree of attention to details.
  • Success working within an office environment, collaborative working with a broad spectrum of internal customers.
  • Customer-oriented  
 
Grow with Us 
  • Career Development and Training Opportunities
  • Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
  • Participate in our Vision coverage and associate discounts on our products
  • Participate in our 401(k) with competitive company match
  • Accrue PTO and paid holidays from day one
Introduction | MyEyeDr.
How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.
This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best.

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.

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