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Vice President, Internal Operations

Vienna, VA

Job Type: Full Time Associate

Req # 19169

Date posted: Tuesday, June 25, 2024

Description

About the role
We are seeking a dynamic and experienced Vice President of Internal Operations to oversee the operational efficiency and effectiveness of our multi-unit vision retail locations. Reporting directly to the Chief Operating Officer, the VP of Internal Operations will play a pivotal role in driving operational excellence, optimizing processes, and ensuring the highest standards of quality across all aspects of our business.

This is a hybrid remote role, offering a flexible work arrangement out of our Vienna, VA office.

You Will

  • Provide strategic direction and leadership to the internal operations team, ensuring alignment with company goals and objectives.
  • Manage and deploy leadership methodology and operational processes and procedures across multiple functions.
  • Oversee the integration of newly acquired practices into the company's operations, ensuring smooth transitions and alignment with company standards and processes. Partner with Practice Development on the assessment and due diligence process for potential acquisitions, identifying opportunities for growth and synergy.
  • Provide support and guidance for the establishment of new practice locations (de novo), including site selection, build-out, staffing, and operational setup. Ensure consistency with company branding, standards, and operational protocols.
  • Provide strategic direction and leadership for the patient experience.  Lead the management of the patient experience team.  Generate and analyze reports on patient satisfaction metrics, identifying trends and areas for improvement. Implement strategies to improve patient satisfaction and loyalty.
  • Evaluating key business components to assess current performance standards. Identifying areas of improvement and developing improvement solutions.
  • Consulting with cross-functional teams to gain alignment on improvement solutions.
  • Ensuring methodologies, processes, and procedures are sustainable for future use.
  • Communicating changes and solutions to key stakeholders to gain buy-in.
  • Identify opportunities for process improvement and implement initiatives to streamline operations, enhance efficiency, and reduce costs.
  • Establish and maintain quality standards for all aspects of service delivery, including eye examinations, eyewear dispensing, and customer service.
  • Oversee inventory control processes to optimize stock levels, minimize shrinkage, and ensure accurate product availability across all locations.
  • Lead recruitment, training, and development initiatives for optometrists, opticians, and support staff, fostering a culture of continuous learning and professional growth.
  • Ensure compliance with industry regulations, licensing requirements, and corporate policies, implementing measures to mitigate risk and maintain adherence to standards.
  • Collaborate with finance and accounting teams to develop and manage budgets, analyze financial performance, and drive profitability through effective cost management.
  • Identify and leverage technology solutions to enhance operational efficiency, improve customer experience, and drive business innovation.
  • Work closely with other departments, including field operations, marketing, finance, human resources, managed vision care, and professional services to align operational strategies with broader business objectives.
  • Champion a patient-centric approach to operations, prioritizing patient satisfaction, loyalty, and retention.

About You

  • 10+ years of progressive experience in retail operations management, with a focus on multi-unit retail and/or the vision care industry.
  • Bachelor's degree in Business Administration, Operations Management, or related field (Master's degree preferred).
  • Proven track record of success in leading and developing high-performing teams.
  • Strong analytical skills, with the ability to interpret data, identify trends, and make data-driven decisions.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organization.
  • Demonstrated ability to thrive in a fast-paced, dynamic environment and adapt to changing business needs.
  • Knowledge of industry regulations, compliance standards, and best practices.
  • Proficiency in Microsoft Office Suite and other relevant business software applications.
  • Travel up to 30 % of the time may be required.

Grow with Us

  • Career Development and Training Opportunities
  • Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
  • Participate in our Vision coverage and associate discounts on our products
  • Participate in our 401(k) with competitive company match
  • Accrue PTO and paid holidays from day one

Introduction | MyEyeDr.

How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.

This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best.

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.

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