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Managed Care Systems Administration Specialist

Raleigh, NC

Job Type: Full Time Associate

Req # 15975

Date posted: Monday, September 18, 2023


About the role

The Managed Care Systems Administration Specialist is a member of the MVC Systems Administration Systems and Reporting team. The candidate should have a history of supporting enterprise practice management systems as well as supporting technologies.  You’ll work with cross-functional teams to maintain effective systems that support office insurance billing as well as revenue cycle processes. Reporting to the Sr. Manager, Systems Administrator & Reporting, you’ll partner with our revenue cycle and operations teams to standardize the build and maintenance of systems data but also to identify opportunities for improvement.

This position is a hybrid/remote role, offering a flexible work arrangement out of our Vienna, VA or Raleigh, NC offices.


You Will


  • Provide daily maintenance and support to several of our business systems including data entry, data normalization and output tracking.
  • Perform necessary system testing for the department prior to scheduled system updates
  • Work closely with Revenue Cycle and automation teams to help find the best available solution for changing needs
  • Generate financial and performance reports for the department to support daily functions and workflows
  • Leverage system data and reporting to identify areas of high impact
  • Exercise technical adaptability in a variety of MVC system platforms in order to support evolving Managed Care processes within MyEyeDr
  • Maintain a strong working knowledge of MyEyeDr. Office processes, especially related to insurance and Managed Vision Care
  • Become an expert in a certain part of our product/systems and have a clear understanding of the current pain points and business problems that the company is facing
  • Monitor system functions and performance to ensure daily efficiency and accuracy in insurance billing calculations and processing


About You

  • 2+ years working in practice management systems
  • 2+ years revenue cycle/insurance billing experience
  • experience in the Optical or Medical industry preferred
  • Bachelor’s degree in healthcare administration or a related field or the equivalent combination of education, training, and experience.
  • Intermediate computer skills and level of proficiency in MS Word, Excel, PowerPoint, and Outlook required
  • Strong attention to detail
  • Strong analytical and organizational skills
  • Ability to identify inefficiencies in workflows/processes and implement improvement

Grow with Us

  • Career Development and Training Opportunities
  • Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
  • Participate in our Vision coverage and associate discounts on our products
  • Participate in our 401(k) with competitive company match
  • Accrue PTO and paid holidays from day one

Introduction | MyEyeDr.

How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.

This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best.

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.
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