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Enrollment Specialist (Payor)

Raleigh, NC

Job Type: Full Time Associate

Req # 15804

Date posted: Thursday, September 14, 2023


About the role

The Enrollment Specialist is responsible for all aspects of the MyEyeDr. Provider Payor credentialing process, including gathering, verifying, reviewing, and maintaining all required credentialing documentation.

This position reports to the Manager, Credentialing Relations and is a hybrid/remote role, offering a flexible work arrangement out of our Vienna, VA or Raleigh, NC offices.

You Will

  • Maintain knowledge on assigned Payor requirements & documentation in the credentialing enrollment process.
  • Submit and monitor weekly credentialing applications to assigned payors.
  • Manage all assigned payor credentialing applications and ensure completeness with required information.
  • Identify discrepancies in information & conduct follow-ups.
  • Research claim issues pertaining to assigned Payors
    • Build and maintain Payor relationships to enhance partnerships and streamline the credentialing processes.
  • Ensure compliance with applicable laws, regulations and policies and procedures
  • Maintain various credentialing reports
  • Maintain accurate provider Payor Status’ on MyEyeDr. Credentialing database.
  • Monitor Payor Rosters reports and websites pertaining to MyEyeDr. Providers.


About You

  • 2+ years’ of Credentialing experience preferred
  • Bachelor’s degree in Healthcare Administration or a related field or the equivalent combination of education, training and experience.
  • Role with highly visible verbal & written communication preferred
  • Experience in Health Care field preferred
  • Medicare and Medicaid credentialing knowledge preferred
  • Outstanding verbal and written communication skills
  • Strong history of customer service and relationship building
  • Proven ability to collaborate and balance demands from multiple stakeholders
  • High attention to detail and accuracy
  • Strong problem-solving ability
  • Strong follow-through and execution orientation
  • Proven experience developing processes and efficiencies
  • Intermediate to advanced Excel skills, strongly preferred


Grow with Us

  • Career Development and Training Opportunities
  • Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
  • Participate in our Vision coverage and associate discounts on our products
  • Participate in our 401(k) with competitive company match
  • Accrue PTO and paid holidays from day one

Introduction | MyEyeDr.

How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.

This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best.

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.


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