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Regional Director

Cincinnati, OH

Job Type: Full Time Associate

Req # 11428

Date posted: Wednesday, February 01, 2023

Description

About the role
As a Regional Director at MyEyeDr., you play a critical role in our Field Leadership Operations team that drives business operations and patient service experience throughout all offices within your assigned district. You will provide the tools, support, and leadership necessary to deliver incremental revenue improvements; maximum office contributions through control of labor costs and COGS; and a first-class patient experience. You deliver these results by building a positive and professional work environment that emphasizes accountability, integrity, and professional growth.  In this role you will report to the Senior Vice President of Field Operations.  This position is based in the OH or MI area and you will have responsibility for territories in KY, MI, OH, PA, and WV. 

You Will

  • Drive patient loyalty and satisfaction to deliver a best-in-class experience by monitoring and reacting to patient loyalty results and align office teams to goals
  • Provide guidance and functional support to the locations to ensure that they achieve sales and patient service-related goals; primarily measured through key performance indicators (KPIs) results
  • Reinforce the appropriate in-office behaviors that drive both KPI performance and long- term patient loyalty
  • Take appropriate actions to address office performance that detracts from revenue by setting clear performance expectation standards and following up on accountability
  • Use the P&L (profit and loss statement) for the offices to make smart business decisions; analyze trends within the P&L to proactively plan actions
  • Proactively plan labor allocations within the district to maximize revenue; react to changes in business trends to reallocate resources effectively
  • Ensure proper pricing and effective selling techniques are used to maximize revenue while controlling cost of goods
  • Ensure all locations follow company policies and standards and operating processes
  • Proactively coordinate personnel-related matters, including recruiting requirements, disciplinary actions, terminations, etc. with the Human Resources Department and location General Manager.
  • Ensure that General Managers are supporting the development of associates through coaching conversations and continued training

About You

  • 10+ years of multi-unit retail management at a Regional or VP level, hospitality or optical leadership experience, at least one of which in a high-performance, high-volume environment
  • Undergraduate degree in business or related field, or relevant years of experience. Demonstrated success in providing direction and tactical support in achieving desired business results
  • Strong communication skills (oral and written) with the proven ability to manage multiple priorities in a fast paced, entrepreneurial environment
  • Oversight of retail multi-unit district leaders with $150+ million in volume
  • Experience in developing and supporting (mentoring) sales and professional staff to maximize their potential and abilities
  • Proficiency with Microsoft Office/Suite to include Word, Excel, Power Point, etc.
  • Ability to travel up to 30-50% to local offices and/or corporate office locations on a periodic basis

Grow with Us

  • Career Development and Training Opportunities
  • Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
  • Participate in our Vision coverage and associate discounts on our products
  • Participate in our 401(k) with competitive company match
  • Accrue PTO and paid holidays from day one

Introduction | MyEyeDr.

How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.

This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best.

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.

 

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