IT Integration Specialist

Description

About the role
See yourself starting a new career journey? The IT Integration Specialist for MyEyeDr. works as a part of a newly acquired business support team within the IT Department. They are responsible for providing technical support and managing the onsite third-party vendor teams for newly acquired offices of a multiunit optometry company based in Vienna, VA, with offices throughout the eastern U.S. The IT Integration Specialist possesses exceptional problem-solving abilities, effective written and oral communication skills, is capable of promptly resolving technical problems, and can coordinate the effort of the support team in incident response when necessary. Overall, the IT Integration Specialist contributes to the technological efficiency of operations within the company. This position is remote.

You Will

• Choose between different problem resolution approaches to address complex technical concerns and problems.
• Consult with newly acquired businesses to determine hardware, software, and networking needs.
• Design, develop, procure, and implement IT solutions to newly acquired businesses.
• Remotely manage and support onsite third-party vendors to perform equipment replacements, network migrations and software reinstallation.
• Assist third party vendors in deploying VoIP phone and networking solutions.
• Work service tickets reported, and document remedial actions taken.
• Install and configure application and operating system software and upgrades.
• Troubleshoot and repair hardware and network connectivity issues.
• Perform regular maintenance to ensure that local hardware and systems perform correctly.
• Remove old equipment and perform data migration to new machines.
• Setup of equipment for employee use.  Performing or ensuring proper installation of cables, operating systems, or software.
• Install and configure desktop/laptop PCs and peripherals such as printers and USB connected devices.
• Train users to work with new computer hardware or software.
• Prepare training aids that can provided to users or made available on the support request portal for self-service.
• Provide management with feedback about areas of technical concern for associates and frequently encountered problems.

About You

• 3+ years of IT support training or on-the-job experience in a helpdesk or computer support environment
• High School Diploma required, associates or bachelor’s degree in computer related field is desired
• Desktop training certification from Microsoft (MCDST or MCITP), CompTIA A+, CompTIA Network +, HDI-DST) desired
• Familiarity with the support portal software application and how to triage the incoming service requests among the support team.
• Demonstrated expertise in Windows PC hardware and software.
• Tech savvy with working knowledge of office automation products, databases and remote control.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and resolve moderately complex technical issues.
• Demonstrated ability to work with a high degree of attention to details.
• Ability to multi-task, set priorities and ensure that all tickets are resolved promptly.
• Success working within an office environment, collaborative working with a broad spectrum of internal customers.
• Proficiency in English.
• Excellent communication skills.
• Customer-oriented and cool-tempered.

Growth With Us

• Career Development and Training Opportunities 
• Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more 
• Participate in our Vision coverage and associate discounts on our products 
• Participate in our 401(k) with competitive company match 
• Accrue PTO and paid holidays from day one 

Introduction | MyEyeDr. 

How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients. 

This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best. 

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.